We're Here to Help

Help Center

Find answers to common questions about Chronicle

🔍
🚀

Getting Started

From your dashboard, click the "Record" or "Upload" button. You can record directly in the browser or upload an audio file (MP3, WAV, M4A and others). Transcription typically takes one to two minutes per hour of audio.

Chronicle supports all major audio formats including MP3, WAV, M4A, FLAC, OGG and WebM. We recommend MP3 or M4A for the best balance of quality and file size.

Transcription is typically completed within one to two minutes for most sermon lengths. AI analysis takes an additional 30 to 60 seconds after transcription completes.

🤖

AI Features

The AI reads your sermon transcript and generates summaries, key takeaways, scripture references, discussion questions and practical applications. Every insight is grounded in biblical references.

Yes. The AI chat (available from the Student of the Word plan upwards) lets you have a conversation about your sermon: ask clarifying questions, request deeper analysis, or explore specific themes.

The AI is built to ground what it says in scripture, but we still recommend reviewing anything it produces before you use it in ministry. It is a tool to assist your own study and discernment, not to replace them.

💳

Subscriptions & Billing

Student of the Word includes AI chat, personal notes and transcription. Bible Teacher adds study guides and discussion questions. Preacher & Pastor includes content repurposing and every remaining feature. The pricing page shows what each plan costs in your currency.

Yes, you can upgrade, downgrade or cancel at any time from your account settings. Cancellations take effect at the end of your billing period.

We handle refund requests case by case. If you're not satisfied, write to support@chronicle.church and we'll work with you to find a solution.

🔧

Technical Support

Transcription accuracy depends on audio quality. Use a good microphone, keep background noise down, and speak clearly. You can also edit transcripts by hand in the app.

Yes. You can export sermons as PDF (Preacher & Pastor plan), copy transcripts to the clipboard, and download your personal notes. More export options are on the way.

Chronicle works best on current browsers: Chrome, Firefox, Safari and Edge. For recording in the browser we recommend Chrome.

💬

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Contact Support